How to Make Things Happen

How to Make Things Happen

A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy

Munoz-Seca, Beatriz

Springer International Publishing AG

09/2018

367

Mole

Inglês

9783319854816

15 a 20 dias

605

Descrição não disponível.
Chapter1 A scenario and the fascinating world of operations.- Chapter2 Basic ideas behind SPDM.- Chapter3 the mission, essence and flame red.- Chapter4 You have to walk the streets.- Chapter5 Cost-cutting does not lead to efficiency.- Chapter6 The main thing is not knowing what you know.- Chapter7 We work with brainpower, not manpower.- Chapter 8 Industrialization of service in order to unlock brainpower capacity.- Chapter9 Converting blocking factors into value-adding elements.- Chapter10 Making ideas happen.- Chapter11 One thousand $1,000 improvements.- Chapter12 Quality is a chorus girl cast as a prima donna.- Chapter13 Have you looked to see what is in your refrigerator yet.- Chapter14 Happy people are more productive.- Chapter15 The hallmark of mediocre managers is hiring people worse than they are.- Chapter16 Asking the right question at the right time.-
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service strategy;operations;knowledge inventory;artificial intelligence;management;delivery system