Advances in The Human Side of Service Engineering
-15%
portes grátis
Advances in The Human Side of Service Engineering
Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World (R), Florida, USA
Karwowski, Waldemar; Ahram, Tareq Z.
Springer International Publishing AG
07/2016
364
Mole
Inglês
9783319419466
15 a 20 dias
5679
Descrição não disponível.
People-Centered Service Systems.- Cognitive Workload to Performance During Human-Computer Interactions.- Data-Driven Services in Omni-Channel Customer Relations.- Multi-Sided Measurement of Service System.- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services.- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Service Design Techniques;Service-dominant Logic;Electronic Financial Services;Service Usability;Service Network Configuration;Service-oriented Modeling;Service Systems Modeling;Simulating Customer Experience;Human Factors in Lean Six Sigma;e-commerce;Service Communication;Heuristic Behavior Analysis;Finance Innovation Regulation;Context-related Service;Entrepreneurship;Smart Cities;AHFE 2016 Proceedings;Engineering Economics
People-Centered Service Systems.- Cognitive Workload to Performance During Human-Computer Interactions.- Data-Driven Services in Omni-Channel Customer Relations.- Multi-Sided Measurement of Service System.- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services.- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Service Design Techniques;Service-dominant Logic;Electronic Financial Services;Service Usability;Service Network Configuration;Service-oriented Modeling;Service Systems Modeling;Simulating Customer Experience;Human Factors in Lean Six Sigma;e-commerce;Service Communication;Heuristic Behavior Analysis;Finance Innovation Regulation;Context-related Service;Entrepreneurship;Smart Cities;AHFE 2016 Proceedings;Engineering Economics
